Shipping policy

SHIPPING POLICY

Last updated: 7 July 2026

Thank you for shopping with Sneakers bulgaria. This Shipping Policy explains how we process and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Orders are processed within [2-3] business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, promotional events, or holidays, processing times may be longer than usual.

2. Shipping Destinations

We currently ship to the countries and regions available during checkout.

If your country is not listed, we are currently unable to deliver to your location.

3. Shipping Methods and Delivery Times

Estimated delivery times begin once your order has been shipped.

Estimated delivery times:

Domestic: [10-16 business days]
European Union: [16-20 business days]
International: [15-20 business days]

Delivery times are estimates only and are not guaranteed.

Actual delivery may vary depending on the destination, customs clearance, weather conditions, carrier operations, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated during checkout based on the delivery destination, shipping method, and order value.

Any available free shipping promotions will be clearly displayed on our Website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to more than 24-48 hours for tracking information to become active.

6. Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on your country's regulations.

These charges are the sole responsibility of the customer unless otherwise stated during checkout.

We are not responsible for delays caused by customs authorities.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, we may not be able to modify the order once it has been processed.

Additional shipping charges resulting from incorrect address information may be the customer's responsibility.

8. Failed Deliveries and Returned Packages

If a shipment is returned to us due to:

an incorrect address;
failure to collect the package;
refusal of delivery;

we may contact you to arrange reshipment.

Additional shipping costs may apply before the order can be shipped again.

9. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and, where appropriate, offer a replacement, refund, or other suitable resolution in accordance with our Refund Policy.

10. Delivery Delays

While we strive to deliver all orders within the estimated timeframes, delays may occur due to circumstances beyond our reasonable control, including but not limited to: